Call (520) 622-2204 to Order your Mattress or Pillows Sized for You

Free Standard Shipping On All Orders

Free Standard Shipping with any online purchase excluding gift cards and store pick up items (merchandise subtotal is calculated before sales tax and after any discounts or coupons). Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order). Products qualifying for Free Shipping will be identified with “Standard – free”. If you select a shipping method other than Standard, shipping charges will apply.

Orders typically arrive within 3-6 business days. Items shipped to Alaska and Hawaii have longer delivery lead times. This offer does not apply to International, Alaska, Hawaii, Puerto Rico or Business Direct orders.

The cost for shipping is based upon total order amount. Use the tables below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and/or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order.

Shipping/Delivery Time & Pricing For Standard, Expedited, And Express Shipping

We currently offer three shipping options within the United States: Standard, Expedited and Express.

 

Contiguous U.S. Delivery Alaska, Hawaii, and Puerto Rico Delivered in
1. Standard: 3-6 business days 5-8 business days
2. Expedited: 2-3 business days 4-5 business days
3. Express: 1-2 business days 3-4 business days

The cost for shipping is based upon total order amount. An additional shipping surcharge may apply to some items due to their size and weight. The surcharge will be noted on the product description page. (For shipments to Alaska and Hawaii see surcharge fees below).

Where Else Do We Ship?

APO/FPO – We proudly offer Standard shipping to Military addresses! Please note that due to carrier size restrictions not all items are available for shipment. If an item you have selected is not eligible, a message will be displayed during checkout. Orders are shipped via USPS Parcel Post and can take up to 4-6 weeks for delivery.

How Do We Ship?

Parcel – Your shipment will arrive via FedEx, UPS, or LTL Truck Delivery. Unless requested by the carrier, we do not require a signature for delivery. . The carrier may leave the package, if they feel it is safe, in locations such as patio, garage and any exterior doors. If you are not home, and it is determined unsafe to leave the package, a note will be left with directions on how to receive your order. Help is always available at 1-520-622-1216 or email us at support@organicsleepsystems.com

Truck Delivery – When the size and or weight of your shipment exceed the limits of our parcel carriers, your item will be delivered via one of our trusted freight carriers. Delivery timeframes will be stated in your cart. Due to carrier restrictions, items requiring truck delivery cannot be shipped to Alaska, Hawaii, US Territories, APO/FPO, or internationally.

Truck Delivery Requirements

Please review the conditions below to ensure a successful delivery.

Accepting Your Truck Delivery

Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is scheduled and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage, and manufacturer charges (Cancellation & Restocking fees).

While the delivery person is present AND prior to signing for delivery:

  • Open and Inspect the item(s).
  • For any damage (even minimal), write “Package Damaged: on the delivery form.
  • Call 1-520-622-1216 immediately to report any defects or damages.

Within 48 hours if you notice missing or damaged parts, call 1-520-622-1216 and we will send you replacement parts free of charge. Alternative, we may have the damage repaired.

For all deliveries:

  • Street access must be at least 10 feet wide
  • There can be no vehicle weight restrictions on the roads leading to your home
  • Overhead street clearance must be at least 14 feet high

Additional charges and fees may apply for circumstances outside of the parameters listed above, including but not limited to narrow or gravel driveways; narrow, tight or irregular spaces and corners; gated communities. Contact a Home Delivery specialist at 1-520-622-1216 for details.
Returning Truck Delivery Questions?

View our Simple Returns Policy

Additional Information

Organic Sleep Systems reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

Gift cards – Orders containing Gift Cards and no other merchandise will be shipped at no charge via USPS. Expedited Service is available for a flat rate of $5.00. If a Gift Card is purchased along with other items, the shipping charge related to the Gift Card will be waived when Expedited Service is selected.

Organic Sleep Systems is not responsible for loss or damage to items occurring after delivery by the carrier to you.